We make use of two payment gateways, the Rabobank OmniKassa (iDeal) and the PayPal payment gateway.
It's not necessary to have a PayPal account, all you need is your creditcard.
Orders are processed after you click the Confirm Order button in the checkout process:
Downloadable software will be made available immediately after purchase.
Physical/non-downloadable items will be shipped Monday through Friday during business hours.
To cancel an order
For physical/non-downloadable items, you may be able to cancel an order after you have clicked Confirm Order if your order has not been shipped. Please contact us immediately to determine the status of your order.
For downloadable software or items that have already been shipped, you must follow our normal return process. For information about how to return an item and to determine which items are eligible for return, see Returns.
Standard Overseas Surface Mail
You will be charged a shipping cost for items placed on your order.
Upon entering the shipping country, deliveries will enter the postal system of the country concerned.
It is our experience that goods delivered using this method arrive within seven to 14 days of dispatch for European destinations, and within 12 to 24 days of dispatch for the rest of the world.
Owing to the many different combinations of items that may form an order, it is difficult to offer a universal shipping cost.
If you wish to find out the delivery costs for a specific order, you may wish to place all the required items into your Shopping basket and proceed to the Checkout page. There is no obligation to buy at this point, but you can glance at the shipping costs by the various shipping methods.
If you wish to go ahead with the purchase, you may then submit your order.
It is possible that Customs outside the Netherlands may impose additional import duties and Customs charges. These are levied at the port of ingress and we cannot therefore predict if they will be charged and are unable to influence if and how these may be levied.
The recipient will be responsible for these charges as levied.
We monitor the individual countries Customs Policies and reserve the right to decline any orders to countries that we have concerns relating to the safe delivery of your gift, or countries that are likely to impose restrictive duties.
If your order has not arrived within a week of the timescale outlined above, we want to know about it. Please send an email in reply to your order confirmation. We will do everything we can to trace the books and force their swift arrival.